Contacting Support
We try to make it easy to reach us when you need support and provide several convenient ways for customers to reach our support team.
We utilize service requests and tickets to track each request as it comes in to prioritize and provide a central point of communication and tracking for your request.
Service requests should be started in the following order.
1. Client Portal
This is the preferred method.
Log in to our client portal at:
using your Microsoft 365 or Polaris provided credentials.
Don’t have access?
Email: helpdesk@itpolaris.com
2. Email
You can email our helpdesk at:
Please ensure to include as much detail as possible.
3. Text
You can text our helpdesk at:
727-513-9797
This will create a new service ticket and provide additional instructions on communicating with our support team.
* – Please note this number is for texting only and does not receive calls.
4. Call
You can call our helpdesk at:
727-219-1011
and select option 2 for support to reach someone, or be given the opportunity to leave a voicemail for our support team.