We try to make it easy to reach us when you need support and provide several convenient ways for customers to reach our support team.

We utilize service requests and tickets to track each request as it comes in to prioritize and provide a central point of communication and tracking for your request.

Service requests should be started in the following order.

1. Client Portal

This is the preferred method.

Log in to our client portal at:


using your Microsoft 365 or Polaris provided credentials.

Don’t have access?

Email: helpdesk@itpolaris.com 

2. Email

You can email our helpdesk at:


Please ensure to include as much detail as possible.

3. Call

You can call our helpdesk at:


and select option 2 for support to reach someone, or be given the opportunity to leave a voicemail for our support team.