Contacting Support

We try to make it easy to reach us when you need support and provide several convenient ways for customers to reach our support team.

1. Client Portal

This is the preferred method.

Log in to our client portal at:

https://portal.itpolaris.com

using your Microsoft 365 or Polaris provided credentials.

Don’t have access?

Email: helpdesk@itpolaris.com 

2. Email

You can email our helpdesk at:

helpdesk@itpolaris.com 

Please ensure to include as much detail as possible.

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3. Text

You can text our helpdesk at:

727-513-9797 

This will create a new service ticket and provide additional instructions on communicating with our support team.

* – Please note this number is for texting only and does not receive calls.

 

4. Call

You can call our helpdesk at:

727-219-1011

and select option 2 for support to reach someone, or be given the opportunity to leave a voicemail for our support team.